6. User guarantees

This site is provided by PROD-ENERGIE SRL to help you, to reserve an apartment in a hotel regime, a car. In order for the reservation to be legitimate, you agree that you have 21 more years and you have the legal authority to accept this agreement. You agree that you are financially responsible for the use of this site, and that all information provided by you is true and accurate.

7. Privacy/security policy

Policy for transmission of payment card details

To protect information you input we use Secure Sockets Layer (SSL) software, which encrypts information during transmission. We also use a secure server hosting location, firewall protection, encryption technology and controlled access to protect your personal data.
Accessing the SITE rentroom.md - implies the acceptance of the USERS that their personal data be stored and processed by the company Prod Energie SRL. The purposes of processing these data are: creating a database for statistical reports, informing about promotions or any other promotions or activities carried out by RentRoom through any means of communication (mail, e-mail, telephone, SMS, etc.). Prod-energie SRL is the sole owner of the information collected from this site. PRODENERGIE SRL undertakes not to disclose personal data to third parties through sale, partial disclosure, or rental.

We use IP addresses to analyze browsing habits, manage the site, track users' interests and gather demographic information for internal use. All of these are aimed at increasing the ease of use of the site and publishing information as relevant to the interests of users. IP addresses have no connection with personal information.

Privacy and Data Protection We will try to keep your data up-to-date and accurate but we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the internet is not completely accurate or secure. We use your information to help us improve our website and our service, to personalise the types of information you receive from us, as well as for internal statistical, marketing and administrative reasons. We do not share this information with outside parties except to the extent necessary to process your booking, By using this website, and supplying us with your information, you consent to use by us of your information as described above.

How we will use your personal information. We will use the personal information you provide to us: to supply our services to you; to process your payment for the services; and if you agreed to this during the online booking process, to give you information about similar products and services that we provide, but you may stop receiving this at any time by contacting us.

We will only give your personal information to other third parties where the law either requires or allows us to do so.

By agreeing to this document "Privacy Policy", users fully assume any risks.

8. Delivery Policy

Apartment keys are available upon the payment of all rental fees and the security deposit.

Check-in and Check-out – The rules for check-in and check-out are set by Us. All apartments are usually available for occupation after 2.00 pm on the Day of arrival. Keys are made available during working hours (between 8:30 a.m. and 6:00 p.m.). Arrangements can be made for key collection after hours and on Sundays, subject to prior arrangement. All apartments must be vacated by 12 am noon time, on the day of departure. Arrangements can be made for a later checkout but this is subject to prior arrangement. If there is any delay in vacating the apartment beyond the agreed time a full day’s rental is charged to You.

9. Return/refund policy

Cancellation by You – All notification of cancellation must be made in writing by email to Us. You are responsible for ensuring the notification has been received. When notification is received more than 21 days prior to the first date cancelled, all payments received from the client are refunded. When notification is received 21 days or less prior to the first date cancelled, or in the case of “no show”, no refund will be made.

Alteration by You – If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. For delayed arrivals and early departures a penalty will be applied, equivalent to the cost of a day's rent.  If your stay is reduced in length please see the section on Price bands for information on the price per day you will be charged.

Cancellation by Us – In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

If the reserved apartment is unavailable due to a technical problem or any other unforeseen circumstance, we reserves the right to substitute an apartment from the same rate category.   While the equipment, size, or decoration may differ from the original apartment, these are not considered adequate grounds for refusing the apartment.

If an apartment of the same rate category is not available, we will offer one from a higher category for the same price, or one from a lower category (in which case the difference in rental price will be reimbursed for the duration of the stay). If downgraded to a lower price category, the Client may refuse the apartment, we will make the refund.

Number of Occupants – You are responsible for ensuring that the apartment is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the apartment. We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached. In this case no paid funds will be returned. The apartment cannot be re-let/sublet to any other group/party without the written approval of Us.

Termination by Us – We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests.

Injury or Loss – We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

10. Use of apartments

It is forbidden to use our apartments for parties or gatherings where occupants of neighboring apartments might be disturbed.  If, on arrival, it is felt you are intending to use the apartments for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, We are not obliged to provide or locate alternative accommodation. The proportion of refund is at Our discretion.

Rights of Access – Our representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of You, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

Pets – Regrettably no pets of any kind are permitted under any circumstances. You are liable for any infringement of this rule by Your occupiers.

Smoking - Smoking is not allowed in all our apartments, smoking is only possible Iin apartments with a balcony.

Damage to Apartment – You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.
Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed with, and paid to Us. You are responsible for ensuring that no person staying or visiting the apartment during your stay will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable

11. Settlement of disputes

We agree that any dispute, claim or controversy arising out of or in connection with these Terms or in violation of, termination, execution, interpretation or reality, or in connection with the use of the Services or the use of the Site (referred to together "Disputes") will be settled through judicial procedures.

 

How to contact us

If you have any questions regarding these Terms, please contact us at rentroom.md@gmail.com  +37378242428